DRAFT — NOT YET REVIEWED BY LEGAL COUNSEL
Draft — Not yet reviewed by legal counsel
Legal

Terms of Service

Last updated: October 2026

1. Agreement to Terms

By accessing or using the Umbraphile website, booking our services, or engaging with our staff, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our website or services.

These terms constitute a legally binding agreement between you (“Client,” “you,” or “your”) and Umbraphile Entertainment (“Umbraphile,” “we,” “us,” or “our”).

2. Services Description

Umbraphile provides masked mobile bartending, event staffing, event theming, and consulting services throughout the New England region. Our staff are all-male professionals, all 21 or older. Our bartenders are TIPS certified, ServSafe trained, and hold Pernod Ricard BarSmarts Advanced credentials.

Our services include, but are not limited to:

  • Mobile bartending with custom cocktail menus and themed mobile bars
  • Event staffing (servers, and hosts by request for events of 50 or more guests)
  • Event theming (themed wardrobe and masks, atmospheric lighting, bar dressing, limited décor)
  • Consulting and venue opening, by application (cocktail programs, bar design, staff training, opening night)

We accept only the themes we can execute properly, and we may decline any theme or booking at our discretion.

Wardrobe: Clients choose a staff look when booking: Penumbra, Partial, Annular, Totality, or a themed look. Totality is available by application only. Every look depends on what is allowed at your venue and under local law, and we may change or decline a look to comply.

Hospitality only: Our services are hospitality services. Staff arrive in the look you booked and stay in it. Staff do not strip, and no sexual services are offered or provided.

Important: Umbraphile does not sell or provide alcohol. Clients are solely responsible for purchasing and supplying all alcoholic and non-alcoholic beverages for their event.

3. Booking & Payment

All bookings are subject to availability and confirmed upon receipt of a signed agreement and deposit.

  • Deposit: A deposit of 25% of the booking total is required within 48 hours of booking confirmation to secure your date. Failure to remit the deposit within this timeframe may result in release of the date.
  • Minimum requirements: All bookings require a 4-hour minimum service period and a minimum of 20 guests.
  • Pricing: Specific pricing is provided via individual quote based on event details including guest count, services requested, location, duration, and any special requirements.
  • Final payment: The remaining balance is due 7 days before the event.
  • Payment method: We accept cash only for deposits and balances. We do not accept cards, checks, or online payments for bookings.
  • Gratuity: Gratuity is included in every booking. You may choose a higher included gratuity when booking. Guests may tip on top only if you choose to allow it, by tip jar, Venmo code, or both. Venmo is for guest tips only.

Umbraphile reserves the right to adjust pricing for events that substantially deviate from the details provided at the time of booking (e.g., significant increase in guest count or extended hours).

4. Cancellation Policy

  • 14 or more days before the event: You owe nothing further. Your deposit is not refunded, but carries over as credit toward a new date within 12 months. Credit not used within 12 months expires.
  • 7 to 13 days before the event: 50% of the booking total is due. Your deposit counts toward this amount.
  • Fewer than 7 days before the event: The full booking total is due, because our staff turned down other work to hold your date.
  • If we cancel: You receive a full refund of everything you have paid.
  • Severe weather or emergencies: We will move your date at no charge.

All cancellations must be submitted in writing (email is acceptable). The cancellation date is determined by the date and time the written notice is received by Umbraphile.

Umbraphile reserves the right to cancel a booking before the event if we determine that the event poses a safety risk to our staff or violates applicable law. In such cases, a full refund will be issued. If services end during an event, Section 6 applies.

5. Client Responsibilities

By booking with Umbraphile, you agree to the following responsibilities:

  • Provide all alcohol and beverages: Umbraphile does not supply alcohol. You are responsible for purchasing and providing all beverages for your event.
  • Provide a suitable venue: You must secure and provide an appropriate venue for your event, including adequate space for bar setup and service. You must tell us accurately what type of venue it is, including whether it holds a liquor license.
  • Legal compliance: You are responsible for ensuring your event complies with all applicable local, state, and federal laws, including but not limited to alcohol service regulations and occupancy limits.
  • Accurate guest count: You must provide an accurate estimated guest count at the time of booking. Significant deviations may affect staffing, pricing, and service quality.
  • Age verification: You must ensure that all attendees at your event are 18 years of age or older, and that only guests 21 or older are served alcohol. Our staff may ask for ID. Umbraphile reserves the right to terminate services immediately if minors are found to be present.
  • Point of contact: You must name one host on site for us to answer to throughout the event.

6. Staff Conduct & Boundaries

Umbraphile staff are trained professionals. They are there to provide exceptional hospitality and service at your event. While our service is adult-oriented, clear boundaries exist and must be respected.

  • Guests may not touch our staff unless the staff member says so. The decision is his alone, and he may change it at any time.
  • Masks stay on. Guests may photograph staff, but may not remove, or try to remove, a staff member’s mask.
  • Harassment, assault, or any unwanted physical contact directed at our staff will not be tolerated under any circumstances.
  • Any incident of harassment or assault will result in immediate termination of services without refund.
  • If a guest crosses a line and your on-site host cannot resolve it, or if our staff are unsafe, we will end service and leave. Fees still apply.
  • Umbraphile staff have the right to refuse service to any individual at their discretion, including but not limited to individuals who are intoxicated, aggressive, or behaving inappropriately.
  • Umbraphile reserves the right to involve law enforcement if necessary to protect the safety of our staff.

We take the safety and dignity of our staff seriously. By booking our services, you agree to communicate these boundaries to your guests.

7. Confidentiality

Umbraphile is built on discretion. We understand the private nature of the events we serve, and confidentiality is foundational to our business.

  • Our commitment to you: We will not disclose details of your event, guest list, venue, or any personal information to third parties without your explicit consent. We will not photograph or record your event without permission.
  • Your commitment to us: You agree not to share, distribute, or publish any personal information about our staff, including but not limited to legal names, contact information, social media profiles, or any image of a staff member unmasked.

Violation of staff confidentiality may result in legal action.

8. Liability

  • Umbraphile adheres strictly to all applicable alcohol service laws and regulations. Our bartenders are TIPS certified to serve alcohol responsibly.
  • Our staff reserve the right to refuse service to any individual who appears intoxicated, in accordance with responsible alcohol service practices and applicable law.
  • Umbraphile is not liable for injuries, illness, property damage, or any other harm arising from the consumption of alcohol at your event.
  • Umbraphile is not liable for any damages or injuries arising from the actions of event guests, conditions at the venue, or circumstances beyond our reasonable control.

9. Intellectual Property

All content on the Umbraphile website and associated materials—including but not limited to the Umbraphile name, logo, branding, text, graphics, photographs, design elements, and code—are the intellectual property of Umbraphile and are protected by applicable copyright and trademark laws. Umbraphile, Umbraphile Events, and Umbraphile Entertainment are trademarks of Umbraphile.

You may not reproduce, distribute, modify, or create derivative works from any Umbraphile content without prior written consent.

10. Service Area

Umbraphile currently serves the New England region, including Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont.

No travel fee applies within New England. For events outside the New England region, travel is billed at the IRS standard mileage rate from our base of operations. Contact us for a custom quote for out-of-region events.

Umbraphile reserves the right to decline bookings outside our service area at our discretion.

11. Indemnification

You agree to indemnify, defend, and hold harmless Umbraphile, its owners, members, employees, staff, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney’s fees) arising out of or in connection with:

  • Your use of our services or website
  • Your breach of these Terms of Service
  • Your violation of any applicable law or regulation
  • Any injury, damage, or harm caused by guests at your event
  • The consumption of alcohol at your event
  • Any claims by third parties related to your event

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions.

Any disputes arising from or related to these terms or your use of Umbraphile services shall be resolved in the courts of the Commonwealth of Massachusetts. You consent to the personal jurisdiction of such courts and waive any objections to venue.

13. Changes to Terms

Umbraphile reserves the right to modify or update these Terms of Service at any time, at our sole discretion. Changes will be posted on this page with an updated “Last updated” date.

Your continued use of our website or services after any changes constitutes acceptance of the revised terms. We encourage you to review these terms periodically.

For active bookings, material changes to these terms will be communicated directly to the affected client.

14. Contact

If you have any questions about these Terms of Service, please reach out to us through our quote request form or contact us directly.

We are committed to transparency and will do our best to address any questions or concerns promptly.